Twink Mansion

1. Who we are & how to contact us

Twink Mansion (“we”, “us”, “our”) operates a guesthouse in Boscombe, Bournemouth, UK. For the purposes of UK data protection law (including the UK GDPR and Data Protection Act 2018), we are the “data controller” of your personal information.

If you have any questions about this Privacy Policy or how we use your data, please contact us using the details provided on our website’s contact page.

2. Personal data we collect

We collect different types of information depending on how you interact with us:

• Booking details – name, email, phone number, dates of stay, room preference and notes.
• Payment information – processed securely by Stripe. We do not store full card numbers.
• Communications – emails, calls or messages sent between you and us.
• Website usage data – IP address, device type, pages viewed and basic analytics.
• On-site information – identity details (where required), incident reports or security information.

3. How and why we use your information

We process your personal data only where we have a lawful basis:

• Contract – to manage your booking and stay.
• Legitimate interests – to operate and improve our guesthouse.
• Legal obligations – compliance with UK laws.
• Consent – for optional marketing (if requested).

We do not sell or share your data with advertisers.

4. Payments & third-party processors

Online payments are handled by Stripe. Stripe acts as an independent data controller for your card details and processes them securely using strong encryption.

Certain data is stored and processed securely by BlueDevLabs Ltd, our technology provider. BlueDevLabs uses modern encryption, secure infrastructure and restrictive access controls to protect your booking information. Only authorised personnel may access system data, and logs are monitored to prevent misuse.

5. Cookies & analytics

Our website may use cookies to:

• Remember your preferences.
• Analyse visitor traffic.
• Support secure booking functions.

You can control cookies in your browser settings; disabling them may impact functionality.

6. How long we keep your data

We keep your personal data only as long as necessary:

• Booking and payment records: up to 6 years.
• Communications: as needed to handle your stay and follow-up.
• Marketing preferences: until you unsubscribe.

7. Sharing your information

We may share your data with:

• Service providers (IT, hosting, email, payment processing).
• Professional advisers (accountants, legal).
• UK authorities where legally required.

If data is transferred outside the UK, we ensure appropriate safeguards are in place.

8. Your rights

You have the right to:

• Access your data.
• Request correction or deletion.
• Object to certain uses.
• Restrict processing.
• Request data portability.
• Withdraw consent (if previously given).

To exercise these rights, please contact us. You may also contact the UK Information Commissioner’s Office (ICO).

9. Security

We take appropriate technical and organisational measures to protect your data. These include encryption, secured servers, access controls and monitoring.

BlueDevLabs additionally employs secure coding practices, role-based access, encrypted backups and monitored infrastructure to minimise risk.

10. Children's data

We do not intentionally collect unnecessary information about children. Where under-18 guests stay, a responsible adult typically provides any required details.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.